AT YOUR REQUEST FRANCHISE GROUP LIMITED

Premium, Tailored Cleaning Solutions

Services

Commercial Cleaning

Location

Auckland, Canterbury, Wellington, Waikato, Hawkes Bay

Challenges

  • Disconnected solutions
  • Out-of-the-box limitation
  • Inflexible features
  • No centralized source of data

Benefits

  • Highly scalable solution
  • Up-to-date reports
  • Third party integrations
  • Streamlined operations

Summary

At Your Request (AYR) is one of New Zealand’s premium cleaning businesses since 1991. Headed by Adrian Kenny, it has been considered as one of the biggest franchise businesses in New Zealand. Automation of their business and operations has been considered early on, being one of the largest in the franchise business. They created a custom-developed application to automate their business processes, however because of their expansion, the application was not able to keep up with their growing needs. For years, they made business using a disconnected setup for years: a separate CRM for the clients, the use of spreadsheets for quotations and invoices, and manual feedback management.

With all these, At Your Request saw the urgency to effectively automate and transform their process. They reached out to the WorkVue team to consult for a solution that would provide them easy, scalable and connected solution for their business

WorkVue Solution

AYR got in touch with the WorkVue team to patch issues regarding their software, however, what WorkVue provided was a holistic approach in automating their business. With WorkVue Field Service Management Platform, they are able to successfully automate their whole process. This gave AYR and their franchisees an automated and better view of their business. With WorkVue’s workflow management and business intelligence features, they are also able to connect multiple departments during their automation initiative.

“The best part about working with WorkVue is that they have increased our efficiency by providing all the tools we need in one place. Everything we need to carry our jobs effectively is right at our fingertips on one platform, in one system. It has allowed us to see everything that goes on in the company in real time which gives us an edge in the market and keeps us ahead of the game”
Adrian Kenny
Founder - At Your Request Franchise Group Limited

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