At Your Request (AYR) is one of New Zealand’s premium cleaning businesses since 1991. Headed by Adrian Kenny, it has been considered as one of the biggest franchise businesses in New Zealand. Automation of their business and operations has been considered early on, being one of the largest in the franchise business. They created a custom-developed application to automate their business processes, however because of their expansion, the application was not able to keep up with their growing needs. For years, they made business using a disconnected setup for years: a separate CRM for the clients, the use of spreadsheets for quotations and invoices, and manual feedback management.
With all these, At Your Request saw the urgency to effectively automate and transform their process. They reached out to the WorkVue team to consult for a solution that would provide them easy, scalable and connected solution for their business